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Member of the Association of Property Managers Berlin-Brandenburg eV (vdivbb)
FOR TENANTS
Are you moving into an apartment managed by us, or do you already live there?
On this page you will find important information and advice regarding your tenancy.
Upon moving in, you will receive a landlord's confirmation form from us to submit to the residents' registration office. The apartment will be handed over by the responsible building management service. You will receive all the necessary keys, and the condition of the apartment will be documented in a handover protocol.
Please register with the relevant utility companies, such as your electricity provider, after you have moved in. We also recommend that you take out household contents insurance and personal liability insurance.
If you have any questions or concerns regarding your tenancy, we are happy to assist you. You can reach us by phone during our office hours or anytime by email. You can also view important documents and submit your requests directly to us digitally via our app.
APPLICATION AS A PROSPECTIVE TENANT
If you are interested in an apartment, please fill out the application form and send it to us along with the required documents by email or post. We currently have very few apartments available for rent. If you are aware of any apartments that will become available and would like to express your interest, please send us the completed application form and your supporting documents.
SUBLETTING
Subletting always requires permission. If you sublet without obtaining permission, this may be grounds for termination of your tenancy. Therefore, you should submit a subletting application to us as soon as possible. You are welcome to use the provided form. However, please note that a subletting surcharge will be determined on a case-by-case basis. You should conclude a sublease agreement with your subtenant. We expressly point out that your subtenant has a contractual relationship solely with you. Your landlord is not a party to this agreement.
TERMINATION
Do you want to terminate your tenancy? Use the form and send us the written notice of termination by post.
The statutory notice period is three months to the end of the month. The notice period begins on the day we receive the notice of termination. If the month in which the notice of termination is received is to be included in the calculation of the notice period, the original notice of termination must reach us no later than the third working day of that month.
Please note that if there are two tenants, both parties must give notice to terminate the lease. One tenant cannot terminate the lease alone. If one tenant moves out, an agreement must be reached allowing the remaining tenant to stay in the apartment. Documentation of this agreement is required . Please contact us for further information.
DEFECTION REPORT
Do you have a defect in your apartment?
Then please proceed as follows:
Please send us an email containing your name, address and a current telephone number.
Please tell us as precisely as possible which room has which defect and how long it has existed. Close-up and distance photos will be helpful to us and the tradespeople beforehand.
We will immediately commission a qualified specialist company, which will contact you independently to schedule an appointment. We do not arrange appointments for these companies.
Please understand that most tradespeople's order books are completely full and scheduling may take some time.
In emergencies (weekends or between 6 pm and 8 am), please contact the caretaker service and send us an email at the same time so that we are informed about the incident.
Please note that emergencies must be genuine emergencies, such as a burst water pipe. Please shut off the water supply to your apartment yourself.
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